Terms of Use
Last updated: June 2025
Agreement to Terms
By using Keeps, you agree to these terms. If you don't agree, please don't use our service.
Use of Service
Keeps allows you to create and send physical postcards with voice messages. You may use our service for personal, non-commercial purposes only.
You agree not to:
- Upload content that violates any laws or rights of others
- Send harassing, abusive, or threatening postcards
- Use the service for spam or unsolicited marketing
- Attempt to disrupt or hack our service
- Resell or commercially exploit our service
Content Guidelines
You're responsible for all content you upload and send. Content must not:
- Contain illegal, harmful, or offensive material
- Infringe on copyrights, trademarks, or other rights
- Include personal information of others without consent
- Violate privacy or publicity rights
- Contain malware or harmful code
We reserve the right to refuse or cancel orders that violate these guidelines.
Payment and Refunds
All postcard orders must be paid in full before production. Prices are in USD and include worldwide shipping.
Refunds are available only if:
- We haven't started printing your postcard
- The postcard was damaged or lost in transit
- We made an error in production
Intellectual Property
You retain ownership of content you upload. By using our service, you grant us a license to use, reproduce, and distribute your content solely for the purpose of creating and delivering your postcards.
The Keeps name, logo, and service are our property. You may not use them without our written permission.
Disclaimers
Our service is provided “as is” without warranties of any kind. We don't guarantee:
- Uninterrupted or error-free service
- Specific delivery dates (though we aim for 5-7 days)
- That all international deliveries will be successful
Limitation of Liability
Our liability to you is limited to the amount you paid for your order. We're not responsible for indirect, incidental, or consequential damages.
Indemnification
You agree to indemnify and hold us harmless from any claims arising from your use of our service or violation of these terms.
Changes to Terms
We may update these terms from time to time. Continued use of our service after changes constitutes acceptance of the new terms.
Governing Law
These terms are governed by the laws of the United States. Any disputes will be resolved in the courts of California.
Contact
If you have questions about these terms, email us at legal@keeps.com