Privacy Policy
Last updated: June 2025
Information We Collect
When you use Keeps to create and send postcards, we collect:
- Photos you upload for your postcards
- Voice messages you record
- Text messages you write
- Recipient names and addresses for delivery
- Your email address for order confirmations
- Payment information (processed securely through Stripe)
How We Use Your Information
We use your information solely to:
- Create and deliver your postcards
- Send order confirmations and shipping updates
- Process payments
- Provide customer support
- Improve our service
Data Storage and Security
Your postcards and voice messages are stored securely using Supabase cloud storage. We retain your content for 90 days after delivery to handle any delivery issues, then automatically delete it. You can request immediate deletion at any time.
We use industry-standard encryption for all data transmission and storage. Payment information is processed by Stripe and never stored on our servers.
Sharing Your Information
We share your information only with:
- Lob (our printing partner) - to print and mail your postcards
- Stripe - to process payments
- Email service providers - to send order confirmations
We never sell your personal information or use it for advertising.
Your Rights
You have the right to:
- Access your personal data
- Request deletion of your data
- Correct inaccurate data
- Opt out of marketing communications
Cookies
We use essential cookies to maintain your session while creating postcards. We don't use tracking or advertising cookies.
Contact Us
If you have questions about this privacy policy or want to exercise your rights, email us at privacy@keeps.com
Changes to This Policy
We may update this policy from time to time. We'll notify you of any significant changes by email or through our service.